Frequently asked questions

FAQS

Get answers to common questions about ALTR EGO hair extensions.

Our FAQ section covers everything you need to know about our premium quality extensions, from product details and ethical sourcing to maintenance tips and ordering information. Whether you're a professional stylist or individual client, find guidance on extension care, application techniques, and ordering processes. We've compiled the most important information to help you maximise the longevity and beauty of your ALTR EGO extensions.

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Contact our team directly for personalised assistance.

Product Questions

  • What makes ALTR EGO extensions different?

    Our extensions undergo rigorous quality testing, ensuring exceptional durability, natural movement, and seamless blending. We've challenged industry standards to create products that truly deliver on their promises.

  • Are your extensions ethically sourced? 

    Absolutely. We maintain strict ethical sourcing standards and complete transparency, honesty and perfection throughout our collection. Each production of hair is carefully tested and verified  to meet our high quality requirements.

Installation & Maintenance

  • How long do ALTR EGO extensions last?

    With proper care and maintenance, our extensions typically last 9-12 months. However, individual results may vary based on home care routine and styling practises or external factors that do not align with the care protocol.

  • What maintenance is required?

    Washing

    • ⁠Avoid products containing proteins, sulphates, keratin, or alcohol.
    • ⁠Use high-moisture products, serums, oils, and masks to enhance the longevity and softness.
    • Oil your extensions daily
    • ⁠Refrain from washing for 48 to 72 hours after application of extensions
    • ⁠Don’t over wash the extensions.

    Combing & Brushing

    • ⁠Use an extension-safe brush to detangle hair always starting from the tips.
    • ⁠Brush prior to washing.
    • ⁠Brush daily.

    Drying

    • ⁠Towel Dry and apply heat protectant and moisture products.
    • ⁠Blow dry extensions to prevent tape slippage or weft tangling. Avoid direct heat on the bonds of extension.

    Regular Maintenance

    • Schedule professional maintenance.
    • Trim regularly to prevent split ends

    Heat Styling

    • Apply heat protection before heat styling
    • ⁠Use tools on low/medium settings to avoid damaging the extensions.
    • High heat can cause colour fading or heat damage
    • ⁠Avoid overusing products containing mousse, gel, hairspray, or silicone.

    Sleeping

    • ⁠Secure your hair in a low, loose while you sleep
    • ⁠Silk or satin pillowcases are recommended
    • ⁠Never go to sleep with wet Extensions.

    Swimming

    • Rinse with fresh water immediately after swimming to remove chlorine or salt and apply moisture products.

    Avoid Chemical Treatments

    • Do not Bleach or lighten the extensions.
    • Do not apply chemicals such as relaxers or perm solution.

Ordering & Shipping

  • How do I place a wholesale order?

    Professional stylists can apply for a wholesale account through our website. By filling out this form here. Once approved, you'll have access to wholesale pricing and bulk ordering options.

  • Can I Order if I Am Not a professional Hairstylist?

    If you are a public buyer and not a professional stylist, you can still place an order through our website. Simply browse our product selection and proceed with your purchase. Our platform ensures an easy purchase experience, and we offer a variety of payment options.