Our Commitment to Quality
While we maintain strict quality control standards, we understand that sometimes returns are necessary. Here's our straightforward returns policy:
Eligible Returns
- Unopened products within 14 days of receipt
- Damaged or defective products (reported within 48 hours of delivery)
- Incorrect items received (reported within 48 hours of delivery)
Non-Eligible Returns
- Opened or used products
- Products without original packaging
- Items marked as final sale
- Late Notification of requested return
- Continuous incorrect orders
Return Process
- Contact our team within the eligible timeframe
- Notify reason of return to orders@altregohair.com.au with photos and evidence for the reason of return of products
- Once authorized by the Altrego Team; you must ship the products back to Level 1, 8/57 Thomas Drive, Surfers Paradise, QLD, 4217. If wanting a replacement of the product you will need to provide an extra large postage bag. Please note if you don’t you will be charged a fee.
- The return items must be in the original packaging and not damaged.
- To receive a refund or replacement upon inspection you must fulfil the above steps.
Quality Guarantee
If you receive a defective product, we'll replace it or provide a full refund. Because we believe in standing behind our high quality promise.
Shipping Information
We offer express shipping throughout Australia, ensuring you receive your professional products quickly and securely.
Domestic Shipping
Express Shipping (1-2 business days): $15.95
